Kiwy Miya Hospital Grade Breast-pump Warranty & FAQ!

WARRANTY ON KIWY MIYA HOSPITAL GRADE BREASTPUMP [BT3006]

A 12-months manufacturer's warranty is provided on these Omababy’s electrical product: the breast-pump's motor and certain parts of the breast-pump. The warranty commences from the date of purchase as recorded in Shopify through Omababy’s website. The warranty will be voided if the product is on-sold. These products must be handled as directed in the instruction manuals that comes with the product.

The warranty is voided if the product is damaged through negligence, being dropped, tampered with, mishandled, improper installation or maintenance of products, immersed in liquid and normal wear and tear due to environmental or natural elements.


Do not service or repair the breast-pump unit. Any tampering of the breast-pump  or the Power Adaptor will render the warranty void.

LIMITATION OF LIABILITY 

The maximum liability of the warranty shall never exceed the actual price that was paid for the product in Shopify. We reserve the right to cancel or refuse an order should the pricing or the available information be incorrect.

Warning, for your safety and health! The instruction manual provided with all Kiwy products must be read and followed prior to use. Please keep the instruction manual for your reference. Email omababyau@gmail.com if you need a copy of the instruction manual that goes with your product purchase.

RETURNS/REPLACEMENT/CANCELLATION AND MAKING CHANGES TO AN ORDER

-Returns Policy-

For hygiene reasons, we cannot accept returns of all purchased good including HeorShe accessories, bottles, sippy cups, straw set, wheat straw dinning set, portable baby cushion, silicone night lights, wet bags, milk collectors, breast pads, bibs range, Portable Bottle Warmers, Kiwy Cube Baby Steriliser & Dryer, Kiwy Miya Hospital Grade Breast-pump once they have been dispatched.  

If you have an issue with our products or believe that it is faulty, please contact our customer service at omababyau@gmail.com.

All returns go through a return-check process that can take up to approximately two weeks to be completed. Please note that all refunds will be returned minus the outgoing shipping costs in the form of store credit.

We are not responsible for products returned to us without a tracking number. The item remains as your responsibility until it reaches our hand and that proof of delivery is provided. 

A confirmation email will be sent out once item has been received for processing.

Buyer is responsible for return shipping costs and original shipping cost or any other related expenses such as custom duties/import taxes is non-refundable.

We will only replace items only if they are deemed defective or damaged by the manufacturer. If you need to exchange it for the same item, please email us at omababyau@gmail.com

 
-Replacing faulty damaged or missing products-

The product will be replaced, providing it is deemed not to have been tampered with or damaged through incorrect use. We ensured that every care has been taken with manufacturing in addition to doing multiple checks of each Kiwy Baby products to ensure the highest quality of the product; and that they comply with the AU/NZ safety requirements. For any faulty, damaged or missing items,  or other Omababy’s product, please contact us at omababyau@gmail.com within 14 days of receiving your purchase to rectify the problem.


How do I cancel or make changes to my order?

Omababy does not provide refunds/ exchange on goods due to change of mind. 

We process orders as soon as they come in. If you wish to make changes please contact us immediately upon placing the order. Once an order has been processed/shipped no changes can be made to the order.  

-Order confirmation-

An order confirmation email is sent after each order. The email is sent to the email address provided when placing the order. If you cannot find this email, please check your junk/spam folder. If you still cannot locate it, please contact our customer service team for assistance.


-Product descriptions-

We aim for all product descriptions to be as accurate as possible. However, there may be inaccuracies at times for which we apologise and will correct upon knowledge of this. If your order has been delivered and missing an item listed in the description,  please contact our customer service team at omababyau@gmail.com.

Please note that colour of products may vary slightly due to the fact that some colours are projected slightly differently on various devices.