Kiwy Cube Baby Steriliser & Dryer Warranty and FAQs

WARRANTY ON KIWY CUBE UV STERILISER

* Please note that Kiwy Australia/ NZ warranty is ONLY following where we stated as below and our website. NOT from the paper manual or any other countries’ warranty policy. 

A 12-months warranty is provided on these Omababy’s electrical product: the steriliser motor and certain parts of the steriliser.

The warranty is for the purchaser from the date of purchase as recorded in Shopify through Omababy’s website.

The warranty will be voided if the product is on-sold. These products must be handled as directed in the instruction manuals that come with the product.

The warranty will be voided if the product is damaged through negligence, being dropped, tampered with, mishandled, improper installation or maintenance of products, immersed in liquid and normal wear and tear due to environmental or natural elements.

Please note that minor cosmetic flaws that does not affect the function of Kiwy UV steriliser will not be covered under manufacturer's warranty. 

Omababy is not responsible for any service required due to misapplication, improper installation, inadequate wiring, incorrect voltage conditions or for any consequential damages of any kind. When required by Statutory or local authority, equipment must be installed by qualified persons in accordance with all relevant regulations. 

  • In addition to the above, all items must be returned in a clean condition. Items returned under the warranty policy appear to have not been regularly cleaned ( eg food residue, water stains left on the bottom of the machine) may void the warranty. 

A charge will be made where failure is due to neglect, abuse or accidental damage on the part of the operator, or when no fault can be found, or where the fault is due to the causes outside the control of Omababy. 

UVC rotating bar and accessories are not covered under warranty. 

Do not service or repair the Pump Unit or the Steriliser. Any tampering of the Steriliser, the Pump Unit or the Power Adaptor will render the warranty void.

LIMITATION OF LIABILITY 

The maximum liability of the warranty shall never exceed the actual price that was paid for the product in Shopify. We reserve the right to cancel or refuse an order should the pricing or the available information be incorrect.

Warning, for your safety and health! The instruction manual that comes with each Kiwy product must be read before use and followed.  Keep the instruction manual for your reference. Email omababyau@gmail.com if you need a copy of the instruction manual that goes with your product purchase.

RETURNS/REPLACEMENT/CANCELLATION AND MAKING CHANGES TO AN ORDER

-Returns Policy-

For hygiene reasons, we cannot accept returns of all purchased goods including HeorShe baby teats, bottles, sippy cups, straw set, bibs range, silicone night lights, milk collectors, breast pads, Kiwy UV sterilisers, Kiwy Mira hospital grade breast pump, Portable Bottle warmers and accessories once they have been dispatched.

If you have an issue with a product or believe it is faulty, please contact our customer service staff at omababyau@gmail.com.

To start the returns process an email must be sent to omababyau@gmail.com. If your return is not a result of Omababy’s error, original shipping fees will not be refunded. We will provide you with a return shipping address, and you pay for the return postage using the carrier of your choice.

We are not responsible for products returned to us without a tracking number. The item remains your responsibility until it reaches our hand and proof of delivery is provided. 

A confirmation email will be sent out once item has been received for processing.

Buyer is responsible for return shipping costs and original shipping cost or any other related expenses such as custom duties/import taxes is non-refundable.

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at omababyau@gmail.com

 
-Replacing faulty damaged or missing products-

The product will be replaced providing it is deemed not to have been tampered with or damaged through incorrect use. We ensured that every care has been taken with manufacturing in addition to doing multiple checks of each Kiwy Cube UV Steriliser to ensure the highest quality of the product; and that they comply with the AU safety requirements. For any faulty, damaged or missing items,  or other Omababy’s product, please contact us at omababyau@gmail.com within 14 days of receiving your purchase to rectify the problem.


How do I cancel or make changes to my order?

All orders are final. Omababy does not provide refunds/exchange/return on goods due to change of mind. 

We process orders as soon as they come in. If you wish to make changes, please contact us immediately upon placing the order. Once an order has been processed/shipped, no changes can be made to the order.

 
-Order confirmation-

An order confirmation email will be sent after each order is placed. The email is sent to the email addressed provided when placing the order. If you cannot locate this email, please check your junk/spam folder. If you are still cannot locate it, please contact our customer service team for assistance.


-Product descriptions-

We aim for all product descriptions to be as accurate as possible. However, there may be inaccuracies at times for which we apologise and will correct upon knowledge of this. If your order was delivered and is missing an item listed in the description, please contact our customer service team at omababyau@gmail.com.

Please note that colour of products may vary slightly due to the fact that some colours are projected slightly differently on various devices.